the fine print, softened
Shipping & Returns
Here's how your Soft Life Society scoop gets from our hands to your doorstep — and what to do if something isn't right.
Processing
Orders are hand-packed within 2–3 business days (Mon–Fri, excluding holidays).
Domestic shipping
USPS or UPS Ground — typically 3–7 business days after processing.
Tracking
You'll get a tracking link by email the moment your soft life box ships.
when will it arrive?
Delivery estimator
Our cozy default — tracked.
Order placed
Today
Hand-packed & shipped
Jun 23 – Jun 24
Processing: 2–3 business days
Estimated delivery
Jun 26 – Jul 3
Transit: 3–7 business days
Estimates exclude weekends and holidays. Customs may add time on international orders.
Shipping
- Processing time: 2–3 business days while we hand-pack your scoop with love.
- Domestic (US): Standard 3–7 business days. Free shipping on orders over $75.
- International: 7–21 business days. Duties and taxes are the customer's responsibility.
- Tracking: Sent by email as soon as your label is created.
- Address accuracy: Please double-check your shipping details at checkout — we ship to the address provided.
Returns & Exchanges
Because every scoop box is a curated mystery experience, all sales are final. We do not accept returns or exchanges on opened or revealed boxes.
- Damaged or defective: Email us within 7 days of delivery with photos and we'll make it right.
- Lost in transit: If tracking shows no movement for 10+ business days, reach out and we'll open a carrier claim.
- Wrong address: If a package is returned to us due to an incorrect address, we'll invoice reshipping costs.
Our Soft Promise
Every box is curated with care. If your soft life moment doesn't feel right, we'll always do our best to make it better — just reach out.
Send us a support request
Skip the inbox shuffle — drop us a note and we'll take care of it.